Experiencing streaming issues with Kayo on your television can be frustrating, especially when you’re trying to catch a live game. A frozen screen, buffering, or an unresponsive app can quickly dampen your viewing experience. Fortunately, a “reset” of the Kayo app on your TV is often a simple and effective solution. This informative guide will walk you through the various methods to get your Kayo app running smoothly again, from a basic refresh to a full reinstallation.
It’s important to understand that “resetting” can mean different things depending on the issue you’re facing and the type of smart TV you own. The process can range from simply logging out and back in, to clearing the app’s cache, or, in more persistent cases, deleting and reinstalling the application.
The First Port of Call: Basic Troubleshooting
Before diving into more drastic measures, it’s always wise to start with the simplest solutions. These steps can often resolve common streaming glitches without the need to reinstall anything.
- Log Out and Log Back In: This is the most basic form of a “reset.” It can refresh your session and resolve minor authentication issues. On most TV platforms, you can find the ‘Log Out’ or ‘Sign Out’ option within the Kayo app’s settings or profile section. Once logged out, simply sign back in with your credentials.
- Restart Your TV: A classic for a reason. Turning your television off and on again can clear temporary memory issues and close background processes that might be interfering with the Kayo app’s performance. For a more thorough reboot, unplug your TV from the power outlet for a minute before plugging it back in.
- Check Your Internet Connection: While it may seem obvious, a weak or unstable internet connection is a frequent culprit for streaming problems. Run a speed test on another device connected to the same network to ensure you have a stable connection. Kayo recommends a minimum speed of 7.5 Mbps for HD streaming.
Clearing the Cache: A Digital Spring Clean
Every time you use an app, it stores temporary data in a “cache” to help it load faster in the future. However, this cached data can sometimes become corrupted, leading to performance issues. Clearing the Kayo app’s cache can be a highly effective way to resolve these problems. The method for clearing the cache varies depending on your TV’s operating system:
- Android TV (e.g., Sony, Hisense, some TCL models):
- Go to your TV’s Settings.
- Navigate to Apps or Applications.
- Select See all apps and find Kayo website kayo sports.com.au/connect.
- Choose Clear cache. In some cases, you might also see an option to Clear data, which is a more drastic step that will remove all your login information and settings.
- Samsung Smart TV (Tizen OS):
- Press the Home button on your remote.
- Go to Settings.
- Select Apps.
- Choose System Apps and select Kayo.
- Select Clear cache.
- LG Smart TV (webOS):
- Unfortunately, most LG Smart TVs do not offer a direct way to clear the cache for individual apps. In this case, the most effective method is to reinstall the app.
The Ultimate Reset: Deleting and Reinstalling the Kayo App
If the above steps haven’t resolved your issue, a full reinstallation of the Kayo app is the most comprehensive form of a “reset.” This process removes the app and all its associated data from your TV, and then installs a fresh, up-to-date version.
- Samsung Smart TV:
- Navigate to the Apps
- Select the Settings icon in the top right corner.
- Find the Kayo app website kayosports.com.au/connect
and select Delete.
- Once deleted, go back to the Apps section and search for “Kayo” to reinstall it.
- LG Smart TV:
- Press the Home button and find the Kayo app on the app ribbon.
- Long-press the app until an ‘x’ or a trash can icon appears.
- Select the icon to delete the app.
- Go to the LG Content Store, search for “Kayo,” and reinstall it.
- Android TV:
- Go to Settings > Apps > See all apps.
- Select Kayo and then choose Uninstall.
- After uninstalling, open the Google Play Store, search for “Kayo,” and install it again.
- Apple TV:
- Highlight the Kayo app on the home screen.
- Press and hold the touch surface of the Siri Remote until the app icon starts to jiggle.
- Press the Play/Pause button and then select Delete.
- Go to the App Store, search for “Kayo,” and redownload it.
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Resetting on Other Devices
The principles of resetting Kayo remain similar across other devices:
- Hisense Smart TV: For non-Android Hisense TVs, the process is similar to Samsung and LG, involving deleting the app from the app management section and reinstalling it from the app store.
- PlayStation (PS4 & PS5): Highlight the Kayo app, press the ‘Options’ button on your controller, and select ‘Delete.’ Then, go to the PlayStation Store to download it again.
- Chromecast with Google TV: The process is identical to Android TV.
- Amazon Fire TV Stick: Go to Settings > Applications > Manage Installed Applications, select Kayo, and then choose Uninstall. You can then reinstall it from the Amazon Appstore.
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Conclusion
By following these steps, you can effectively reset the Kayo app on your TV and get back to enjoying your favorite sports without interruption. If issues persist after trying all these methods, it may be beneficial to contact Kayo’s customer support for further assistance.